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These terms set out how your 995 bet account works, what we expect from you and what you can expect from us. Access to the platform depends on your local law and eligible regions — read these terms before you open an account or place any activity on the site.
By creating an account on 995 bet and using any part of the platform — the casino lobby, the sportsbook, the live tables or the wallet — you accept these terms in full. If any section is unclear, do not proceed; contact support before continuing. These terms apply regardless of which device you use to access the site, whether that is a phone, tablet or desktop browser. Where you fund your account through a local payment rail such as bKash or Upay, the transaction is still subject to these terms on our side. The payment provider's own terms also apply on their side — we do not control, override or extend those. Any amount transferred via bKash or Upay to your 995 bet wallet is governed by the rules set out here once it clears into your account balance. We may update these terms when the platform changes or when applicable rules in your region change. When we make a material change, we will note it at the top of this page with an updated effective date. Continuing to use your account after that date means you accept the revised terms. If you do not agree to an update, you should stop using the account and contact support to discuss your options. Access to this platform depends on local law and the eligible regions we serve.
Not every action on or around the platform is governed by this single document. This section clarifies where these terms apply, where they stop and what is handled elsewhere. Knowing the boundary helps you raise questions with the right party and understand which rules we can act on directly.
Creating, verifying, suspending or closing your 995 bet account is fully within scope. All login steps, identity checks and account-level restrictions we apply fall under these terms. If access is restricted for your region, that decision is also governed here.
Deposits and withdrawals processed through your 995 bet wallet — including those made via bKash or Upay — are covered. We record each transaction on your account, and these terms define how disputes about wallet amounts are handled on our side.
The casino lobby, live tables, sportsbook markets and game titles available on the platform are covered by these terms for access and fair-use purposes. RTP figures are shown only where the game provider exposes that data inside the game itself.
bKash and Upay operate under their own separate service agreements. Game studios such as CQ9, PG Soft and JDB are independent providers. We do not extend our terms to cover their policies, and any issue originating within their service must be raised with them directly.
These terms are not one-way. You have concrete actions available to you, and we are obliged to respond through the published routes described here. Your account dashboard shows a full transaction history — every bKash or Upay deposit, every withdrawal request and every balance adjustment is logged there with a timestamp. If a record does not match what you expect, you can raise a query directly from the transaction detail screen rather than waiting to contact support separately. You can also correct your account details — name, contact number and payment method associations — through the account settings area. Any change that affects wallet verification may require an additional step, and the fields shown at that stage will tell you exactly what is needed. We do not impose a fee for correcting information. If you believe a term has been applied to your account incorrectly, you can submit a formal query to our support team; we treat those queries as priority cases and respond through the same channel you used to reach us.
Open the transaction history in your account dashboard to see every deposit, withdrawal and balance change. Each entry shows the payment method used — bKash, Upay or other — and the amount and status at the time it was processed.
Update your registered contact details or payment method links in account settings. Steps that involve wallet verification will show the required fields on screen. No fee applies for standard detail corrections made through the account area.
If you believe a term has been applied incorrectly to your account, contact our support team through a published channel. State the transaction ID or account action in question so we can review the specific record rather than a general complaint.
You may ask us to review a restriction placed on your account. Submit the request through live chat or email support with your account reference. We will confirm receipt and explain the next step in the review process through the same channel.
If you have a question about how a specific term applies to your account — a wallet restriction, an access decision or a transaction record — use one of the contact routes below. We respond through the same channel you use to reach us. Do not share account passwords through any support channel.
Open the live chat widget from any page on 995 bet. Use this route to ask about a specific account action, a wallet query tied to bKash or Upay, or to request clarification on a term before you proceed.
Send your query to the support email address published on the Contact page of 995 bet. Include your account reference and the relevant transaction ID or term section so the team can locate the correct record without delay.
The Help Centre on 995 bet contains published answers for common terms questions — account verification steps, wallet limits shown in your account and the process for requesting a formal account review. Check there first for faster answers.
We handle the data tied to your account — your registered contact details, transaction records and device session information — according to the practices set out in our Privacy Policy, which is published separately on 995 bet. These terms and the Privacy Policy work together; neither overrides the other.
We retain account and transaction records for the period required by our operational obligations and the rules of the eligible regions we serve. You can request a summary of the data we hold by contacting support through a published channel on 995 bet.
We use cookies to maintain your login session and to keep your account state consistent across pages. The Cookie Policy on 995 bet explains which cookies are set, what they do and how to manage them through your browser settings.
You are responsible for keeping your login credentials private. If you think your account has been accessed without your permission, contact live chat immediately and do not share your password through any support channel. We can place a temporary hold on your account while the review happens.
To request a correction to the data we hold or to ask about the basis on which a term was applied, email the support address on the Contact page. State your account reference and the specific record or term you are asking about so we can respond accurately.
The questions below cover what real account holders ask when reading through these terms. If your question is not here, the Help Centre on 995 bet or live chat support are the right next steps.
Yes. Once a bKash or Upay payment clears into your 995 bet wallet, the balance and any activity from that point fall under these terms. The payment provider's own terms still apply on their side for the transfer itself — we do not control or extend those.
Access depends on your local law and whether your location is within the eligible regions we serve. These terms do not override local law. Check the eligibility information in your account area or contact support if you are unsure whether the platform is available where you are.
We note material changes at the top of this page with an updated effective date. Continuing to use your account after that date means you accept the revised version. If you do not agree, stop using the account and contact support to discuss your options before the change takes effect.
Open the transaction history in your account dashboard and locate the entry in question. Note the transaction ID, then contact live chat or email support with that reference. We will review the record on our side and respond through the same channel you used.
No. Studios such as CQ9, PG Soft and JDB are independent game providers. They supply game content to the lobby but operate under their own agreements. Any issue that originates inside a game title — such as a displayed RTP figure — should be raised with that provider directly.
Contact support through live chat or the email address on the Contact page at 995 bet. Include your account reference and a brief description of the restriction you are asking about. We will confirm receipt and explain the review process through the same channel.